Incident Management Measurement Toolkit

Christopher D. Nelson, Aaron Clark-Ginsberg, Vanessa Parks, Jalal Awan, Jay Balagna, Laura Fraade-Blanar, Grace Hindmarch

ToolPublished Mar 26, 2024

Cover: Incident Management Measurement Toolkit
Download PDF

Includes all sections.

Additional Downloads

Includes Read Me First: Toolkit Overview; Guidelines for Lead Evaluator; Incident Background Information Template; and more

The Incident Management Measurement Toolkit is designed to assess the effectiveness of incident management (IM) during and after real-life public health incidents and realistic exercises. The toolkit provides a low-burden snapshot that incident managers can use to identify opportunities for improvement without having to wait for or invest in a full after-action review. Data are collected via two modular tools: (1) a 15-minute survey of IM team members and (2) a short observational protocol that a peer assessor uses to collect data.

By providing evidence-based standard items focused specifically on public health IM, the toolkit offers a useful supplement to more-comprehensive assessments and permits systematic comparisons over time. While potentially useful for all incident managers, it is specifically designed for communities with limited evaluation resources, which could benefit from simple and easy-to-use measures.

For easy access, the full report has been divided into sections for individual downloading.

Topics

Document Details

Citation

RAND Style Manual

Nelson, Christopher D., Aaron Clark-Ginsberg, Vanessa Parks, Jalal Awan, Jay Balagna, Laura Fraade-Blanar, and Grace Hindmarch, Incident Management Measurement Toolkit, RAND Corporation, TL-A3196-1, 2024. As of April 9, 2025: https://www.rand.org/pubs/tools/TLA3196-1.html

Chicago Manual of Style

Nelson, Christopher D., Aaron Clark-Ginsberg, Vanessa Parks, Jalal Awan, Jay Balagna, Laura Fraade-Blanar, and Grace Hindmarch, Incident Management Measurement Toolkit. Santa Monica, CA: RAND Corporation, 2024. https://www.rand.org/pubs/tools/TLA3196-1.html.
BibTeX RIS

Research conducted by

This work was sponsored by the U.S. Centers for Disease Control and Prevention and conducted in the Community Health and Environmental Policy Program within RAND Social and Economic Well-Being.

This publication is part of the RAND tool series. RAND tools include models, databases, calculators, computer code, GIS mapping tools, practitioner guidelines, web applications, and various other toolkits and applied research products. All RAND tools undergo rigorous peer review to ensure both high data standards and appropriate methodology in keeping with RAND's commitment to quality and objectivity.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.