William Lehrman
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Evaluation of Proposed New Measures for the Hospital CAHPS Survey
2025
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Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix
2025
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Inpatient Care Experiences Differ for VA and Non-VA Hospitals, With Different Patterns by Health, Race, and Ethnicity
2024
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Interventions and Hospital Characteristics Associated With Patient Experience: An Update of the Evidence
2024
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Mixed Mode Substantially Increases Hospital Consumer Assessment of Healthcare Providers and Systems Response Rates Relative to Single-Mode Protocols
2024
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Survey Protocols, Response Rates, and Representation of Underserved Patients: A Randomized Clinical Trial
2024
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Trends in HCAHPS Survey Scores, 2008–2019: A Quality Improvement Perspective
2024
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Associations Between Emergency Severity Index and Patient Experience of Care in the Emergency Department
2023
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Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic
2023
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Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? National Results from the HCAHPS Survey
2023
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Exploring Which Patients Use Their Closest Emergency Departments Using Geocoded Data
2023
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What Paradata Can Tell Us Beyond Response Rates: Exploring Device Use and Push-To-Web Access Methods in a Survey of Emergency Department Patients
2023
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Gender Differences in Patients' Experience of Care in the Emergency Department
2022
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The Hospital Care Experiences of Older Patients Compared to Younger Patients
2022
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National Travel Distances for Emergency Care
2022
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Racial/Ethnic Differences in Emergency Department Utilization and Experience
2022
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Effects of Push-To-Web Mixed Mode Approaches on Survey Response Rates: Evidence from a Randomized Experiment in Emergency Departments
2019
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Inpatient Care Experiences Differ by Preferred Language Within Racial/Ethnic Groups
2019
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Understanding the Role Played by Medicare's Patient Experience Points System in Hospital Reimbursement
2016
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Accelerating Improvement and Narrowing Gaps: Trends in Patients' Experiences with Hospital Care Reflected in HCAHPS Public Reporting
2015
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CAHPS Surveys: Valid and Valuable Measures of Patient Experience
2015
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Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
2014
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A Randomized Experiment Investigating the Suitability of Speech-Enabled IVR and Web Modes for Publicly Reported Surveys of Patients' Experience of Hospital Care
2013
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Gender Differences in Patients' Perceptions of Inpatient Care
2012
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Characteristics of Hospitals Demonstrating Superior Performance in Patient Experience and Clinical Process Measures of Care
2010
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Development, Implementation, and Public Reporting of the HCAHPS Survey
2010
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Do Hospitals Rank Differently on HCAHPS for Different Patient Subgroups?
2010
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Hospital Survey Shows Improvements in Patient Experience
2010
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Racial/Ethnic Differences in Patients' Perceptions of Inpatient Care Using the HCAHPS Survey
2010
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Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores
2009
