Elizabeth Goldstein

Evaluation of Proposed New Measures for the Hospital CAHPS Survey

2025
Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix

2025
Inpatient Care Experiences Differ for VA and Non-VA Hospitals, With Different Patterns by Health, Race, and Ethnicity

2024
Interventions and Hospital Characteristics Associated With Patient Experience: An Update of the Evidence

2024
Mixed Mode Substantially Increases Hospital Consumer Assessment of Healthcare Providers and Systems Response Rates Relative to Single-Mode Protocols

2024
Survey Protocols, Response Rates, and Representation of Underserved Patients: A Randomized Clinical Trial

2024
Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic

2023
Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? National Results from the HCAHPS Survey

2023
The Hospital Care Experiences of Older Patients Compared to Younger Patients

2022
Inpatient Care Experiences Differ by Preferred Language Within Racial/Ethnic Groups

2019
Medicare Advantage and Fee-for-Service Performance on Clinical Quality and Patient Experience Measures: Comparisons from Three Large States

2017
Accelerating Improvement and Narrowing Gaps: Trends in Patients' Experiences with Hospital Care Reflected in HCAHPS Public Reporting

2015
A Randomized Experiment Investigating the Suitability of Speech-Enabled IVR and Web Modes for Publicly Reported Surveys of Patients' Experience of Hospital Care

2013
Reporting CAHPS and HEDIS Data by Race/Ethnicity for Medicare Beneficiaries

2013
Gender Differences in Patients' Perceptions of Inpatient Care

2012
Characteristics of Hospitals Demonstrating Superior Performance in Patient Experience and Clinical Process Measures of Care

2010
Development, Implementation, and Public Reporting of the HCAHPS Survey

2010
Do Hospitals Rank Differently on HCAHPS for Different Patient Subgroups?

2010
Hospital Survey Shows Improvements in Patient Experience

2010
Racial/Ethnic Differences in Patients' Perceptions of Inpatient Care Using the HCAHPS Survey

2010
Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores

2009

Federally Funded Research Divisions

Social and Economic Policy Divisions

International

Elizabeth Goldstein

Evaluation of Proposed New Measures for the Hospital CAHPS Survey

Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix

Inpatient Care Experiences Differ for VA and Non-VA Hospitals, With Different Patterns by Health, Race, and Ethnicity

Interventions and Hospital Characteristics Associated With Patient Experience: An Update of the Evidence

Mixed Mode Substantially Increases Hospital Consumer Assessment of Healthcare Providers and Systems Response Rates Relative to Single-Mode Protocols

Survey Protocols, Response Rates, and Representation of Underserved Patients: A Randomized Clinical Trial

Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic

Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? National Results from the HCAHPS Survey

The Hospital Care Experiences of Older Patients Compared to Younger Patients

Inpatient Care Experiences Differ by Preferred Language Within Racial/Ethnic Groups

Medicare Advantage and Fee-for-Service Performance on Clinical Quality and Patient Experience Measures: Comparisons from Three Large States

Accelerating Improvement and Narrowing Gaps: Trends in Patients' Experiences with Hospital Care Reflected in HCAHPS Public Reporting

A Randomized Experiment Investigating the Suitability of Speech-Enabled IVR and Web Modes for Publicly Reported Surveys of Patients' Experience of Hospital Care

Reporting CAHPS and HEDIS Data by Race/Ethnicity for Medicare Beneficiaries

Gender Differences in Patients' Perceptions of Inpatient Care

Characteristics of Hospitals Demonstrating Superior Performance in Patient Experience and Clinical Process Measures of Care

Development, Implementation, and Public Reporting of the HCAHPS Survey

Do Hospitals Rank Differently on HCAHPS for Different Patient Subgroups?

Hospital Survey Shows Improvements in Patient Experience

Racial/Ethnic Differences in Patients' Perceptions of Inpatient Care Using the HCAHPS Survey

Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores