Laura Giordano
-
Evaluation of Proposed New Measures for the Hospital CAHPS Survey
2025
-
Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix
2025
-
Inpatient Care Experiences Differ for VA and Non-VA Hospitals, With Different Patterns by Health, Race, and Ethnicity
2024
-
Interventions and Hospital Characteristics Associated With Patient Experience: An Update of the Evidence
2024
-
Mixed Mode Substantially Increases Hospital Consumer Assessment of Healthcare Providers and Systems Response Rates Relative to Single-Mode Protocols
2024
-
Survey Protocols, Response Rates, and Representation of Underserved Patients: A Randomized Clinical Trial
2024
-
Trends in HCAHPS Survey Scores, 2008–2019: A Quality Improvement Perspective
2024
-
Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic
2023
-
Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? National Results from the HCAHPS Survey
2023
-
The Hospital Care Experiences of Older Patients Compared to Younger Patients
2022
-
Inpatient Care Experiences Differ by Preferred Language Within Racial/Ethnic Groups
2019
-
Establishing Limits for Supplemental Items on a Standardized National Survey
2016
-
Understanding the Role Played by Medicare's Patient Experience Points System in Hospital Reimbursement
2016
-
Accelerating Improvement and Narrowing Gaps: Trends in Patients' Experiences with Hospital Care Reflected in HCAHPS Public Reporting
2015
-
Health-related Quality of Life and Quality of Care in Specialized Medicare-managed Care Plans
2013
-
Obesity Utilization and Health-Related Quality of Life in Medicare Enrollees
2013
-
A Randomized Experiment Investigating the Suitability of Speech-Enabled IVR and Web Modes for Publicly Reported Surveys of Patients' Experience of Hospital Care
2013
-
Gender Differences in Patients' Perceptions of Inpatient Care
2012
-
Characteristics of Hospitals Demonstrating Superior Performance in Patient Experience and Clinical Process Measures of Care
2010
-
Development, Implementation, and Public Reporting of the HCAHPS Survey
2010
-
Do Hospitals Rank Differently on HCAHPS for Different Patient Subgroups?
2010
-
Hospital Survey Shows Improvements in Patient Experience
2010
-
Racial/Ethnic Differences in Patients' Perceptions of Inpatient Care Using the HCAHPS Survey
2010
-
Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores
2009
